SamKat

www.skegley.blogspot.com The Blog of Sam Kegley. Many of my posts to this site are forwarded from trusted friends or family which I acknowledge by their first Name and last initial. I do not intend to release their contact info.

Wednesday, July 5, 2017

Chat with "Conversational Receptionist" Site ... Old 84 year old Sam Kegley dislikes Telephone Systems




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Chat transcript on conversational.com started on Wednesday, July 05, 2017, at 13:26 (GMT+0)

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Conversational <db9b9012425811e79d2197fb9d4abb00@tickets.tawk.to>

9:54 AM (2 minutes ago)
to me
Chat on conversational.com
Conversation started on : Wednesday, July 05, 2017, at 13:26 (GMT+0)
[13:30]Sam: Name : Sam
Email : skegley.kegley@gmail.com
[13:30]Tanya has joined the conversation
[13:31]Tanya: Hello sam, Thank you for contacting Conversational.
[13:31]Sam: Has anybody heard of or read "UP the Organization" by Robert Townsend?
[13:31]Tanya: No I am not familiar with this
[13:33]Tanya: Are you looking for details on our services ?
[13:33]Sam: I hope to chat about telephone systems causing frustration
[13:35]Tanya: Automated phone systems certainly cause much frustration to a business's callers. Most want a live person answering those calls to ensure they are routed properly and their problems are being heard
[13:38]Sam: Yes, Robert Townsend was CEO of Avry years ago and their motto was We are No. 2 - We try Harder. In Up the Organization and Further Up the organization he touted the receptionist/operator ads being so important to business. Often the initial contact between the customer (The business's most I'm[portant part) and the company.
[13:40]Sam: Systems save employee costs but lose customers. If warranted they should have a very minimum of 'stops by robots' before they reach a live human being.
[13:40]Tanya: I could nto agree more
[13:41]Sam: How does the message get to businesses who use the robots?
[13:42]Tanya: normally through email ..... if the automated system routes the callers to voicemail
[13:42]Tanya: however robots cannot tell you what your clients needs are or answer their at times even most basic questions
[13:43]Tanya: and they move on to the next business in the directory that they get live human contact with who will quickly provide those answers
[13:44]Sam: The systems have become a pompous way f telling customers that their time is not so important as that of the business.
[13:45]Tanya: Yes many companies need to value their clients more and start thinking of customer service first
[13:45]Tanya: your front line people are the heart and soul of any company
[13:48]Sam: PDQS- The customer wants Price Delivery Quality anTarget, etc. and pick up the [product with knowledge of Price and Delivery. If the producer fails to give quality or service he is very liable to lose that customer forever!
[13:50]Sam: I likje your 'front line' comment. Admiral Grace Hopper had a common cement line: "Soldiers don't want too be managed into battle. They want to be led into battle. The 'front line' is where the battle is. Send well-trained soldiers to meet the customers!
[13:53]Tanya: I think that is a great way to say it.
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skegley.blogspot.com at 10:04 AM No comments:
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Enlightening NYT Maureen Dowd Article about the 2016 Election ... Thx Paul C!


Fwd: Fw: NY Times Maureen Dowd
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Paul Claxon Wed, Jul 5, 2017 at 4:10 AM
Bcc: skegley.kegley@gmail.com


I find this interesting since the author is a very Liberal columnist for the New York Times !!!

Terry


 
 
 Even intelligent Democrats are tired of this nonsense and realize it does nothing to help their cause.
  It's to be hoped that every wild-eyed liberal devotee of the New York Times reads liberal columnist Maureen Dowd's column several times, reproduces it in large print, frames it, and mounts it on their bedroom ceiling so it's the first thing they read every day:
 The most amazing part of this well written piece is the fact Maureen Dowd, a very liberal  columnist from the New York Times wrote it!

Election Therapy From My Basket of Deplorables
By Maureen Dowd

The election was a complete repudiation of Barack Obama: his fantasy world of political correctness, the politicization of the Justice Department and the I.R.S., an out-of-control E.P.A., his neutering of the military, his nonsupport of the police and his fixation on things like transgender bathrooms. Since he became president, his party has lost 63 House seats, 10 Senate seats and 14 governorships.
The country had signaled strongly in the last two midterms that they were not happy. The Dems’ answer was to give them more of the same from a person they did not like or trust.
Preaching — and pandering — with a message of inclusion, the Democrats have instead become a party where incivility and bad manners are taken for granted, rudeness is routine, religion is mocked and there is absolutely no respect for a differing opinion. This did not go down well in the Midwest, where Trump flipped three blue states and 44 electoral votes.
The rudeness reached its peak when Vice President-elect Mike Pence was booed by attendees of “Hamilton” and then pompously lectured by the cast. This may play well with the New York theater crowd but is considered boorish and unacceptable by those of us taught to respect the office of the president and vice president, if not the occupants.
Here is a short primer for the young protesters. If your preferred candidate loses, there is no need for mass hysteria, canceled midterms, safe spaces, crying rooms or group primal screams. You might understand this better if you had not received participation trophies, undeserved grades to protect your feelings or even if you had a proper understanding of civics. The Democrats are now crying that Hillary had more popular votes. That can be her participation trophy.
If any of my sons had told me they were too distraught over a national election to take an exam, I would have brought them home the next day, fearful of the instruction they were receiving. Not one of the top 50 colleges mandate one semester of Western Civilization.
Maybe they should rethink that.
Mr. Trump received over 62 million votes, not all of them cast by homophobes, Islamaphobes, racists, sexists, misogynists or any other “ists.” I would caution Trump deniers that all of the crying and whining is not good preparation for the coming storm. The liberal media, both print and electronic, has lost all credibility. I am reasonably sure that none of the mainstream print media had stories prepared for a Trump victory. I watched the networks and cable stations in their midnight   meltdown — embodied by Rachel Maddow explaining to viewers that they were not having a “terrible, terrible dream” and that they had not died and “gone to hell.”
The media’s criticism of Trump’s high-level picks as “not diverse enough” or “too white and male” — a day before he named two women and offered a cabinet position to an African-American — magnified this fact.
Here is a final word to my Democratic friends. The election is over. There will not be a do-over. So let me bid farewell to Al Sharpton, Ben Rhodes and the Clintons. Note to Cher, Barbra, Amy Schumer and Lena Dunham: Your plane is waiting. And to Jon Stewart, who talked about moving to another planet: Your spaceship is waiting. To Bruce Springsteen, Jay Z, Beyoncé and Katy Perry, thanks for the free concerts. And finally, to all the foreign countries that contributed to the Clinton Foundation, there will not be a payoff or a rebate.
As Eddie Murphy so eloquently stated in the movie “48 Hrs.”: “There’s a new sheriff in town.” And he is going to be here for 1,461 days.

Per Snopes:  

WHAT'S TRUE

A 26 November 2016 piece by New York Times columnist Maureen Dowd contains a long passage welcoming the election of Donald Trump as "a complete repudiation of Barack Obama."

WHAT'S FALSE

As noted in the original column, the pro-Trump passage 
was written by Dowd's brother, Kevin, not Dowd herself.

ORIGIN

It is well known that New York Times political columnist Maureen Dowd is not a fan of President-elect Donald Trump (nor he of her, for that matter, having called Dowd “wacky” and a “neurotic dope” in angry tweets), so Facebook users were quite surprised to see blurbs in their news feeds a month or so after the election for an column in which she seemingly hailed Trump’s election as a welcome corrective to eight years of rule by liberal Democrats:
 
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skegley.blogspot.com
Westerville, Born in Portsmouth OH now Westerville OH, United States
Author of eleven published books. Started this blog in 2008. As interviews proceed with different topic lines, they could become other books by the author. Born Nov. 13, 1932 in Portsmouth, Ohio. Retired Metallurgical Engineer in January, 1998- BS degree University of Kentucky, 1961.
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