Customer service and yuppies- Sam

I am an ex-Quality Control director from industry. I realize that the customer expects price and delivery up front along with quality and service.

If the customer is shorted with bad quality or poor service, the company is better suited to lose that customer forever along with many people he tells.

Well, I am the fool that went shopping for a 32" I have been studying a little for and got some good advice from an expert. We bought a 1080 42" for our family room a while back. It was an LG 1080, 120 HZ. The 120 HZ means that you can see more definition in the crowd at ball games and I love watching Kentucky basketball and looking for friends.

Well I went to Best Buy Polaris and through Zach, one of Gin Pee's students, learned that the best deal for me was the Insignia 32 1080, 120HZ and it was marked $449. The Insignia is made by LG which is in Korea (South you can bet because the North makes only crap). In trying to be carfeul. I drove on down to Easton's HH Gregg. The salesman there tried to put me into a latest technology LED at $699 after I had already told him what I wanted. Otherwise, he had only 60HZ in 1080 32".

I, still being cautious, went to Target, Walmart, and to the Best Buy at Easton to finally pick up the one originally priced to me at Best Buy Polaris. Salesman at Best Buy are not on commission; however, HH Gregg's sales people are on commission.

Well, I wheeled the TV to the front of the store for the queing line. After 15-20 minutes I got to a young male cahier. He scanned the bar code and rang up $499. I said" "Oh no, the price is 449." He said Oh that's with tax. Sales tax would take it only to $480. I acquiesced. His final receipt camew to $$99 plus $33 tax. and he said I would have to take my receipt to Customer Service to straighten out the billing. The Best Buy store had created a maze to get through to the Customer Service counter. I got through the maze (10 Minutes) and waited an hour to get to a young fellow who told me that I needed to go to the return line. The store markings were ambiguous. I went back to that line which had been too long before and it was now longer. I just came on out of the store with the receipt from the first cahier. I intend to go back Tuesday morning after "First Cyber Monday" to attempt to straighten the deal out, becauser the lines Monday will be out of the question. If it cannot be corrected I will simply ask the store to take the TV back and credit my account.

Enough already!