How to write a complaint letter per Federal Trade Commission
Write a
Letter
Writing
an effective complaint letter is a talent. It should be the perfect mix of
legitimate points, reasonable umbrage and the exact steps you want the company
to take to solve your problem. Always include copies of relevant documents and
your contact information -- name, address, phone number and email. It's also a
good idea to send it certified and receipt request mail, so you have a record
that the company received it.
The
FTC has a letter template to help your pursuit:
[Your
Address]
[Your
City, State, ZIP Code]
[Date]
[Name
of Contact Person]
[Title]
[Company
Name]
[Street
Address]
[City,
State, ZIP Code]
Dear [Contact
Person]:
On [date],
I bought [or had repaired] a [name
of the product with the serial or model number or service
performed].
I made this purchase at[location,
date, and other important details of the transaction].
Unfortunately,
your product has not performed well [or the service was
inadequate] because [state
the problem].
To
resolve the problem, I would appreciate your [state
the specific action you want].
Enclosed are copies [copies,
not originals] of my records[receipts,
guarantees, warranties, cancelled checks, contracts, model and serial numbers,
and any other documents] concerning this
purchase/repair.
I
look forward to your reply and a resolution to my problem. I will
wait [set a time limit] before seeking third-party assistance.
Please contact me at the above address or by phone [home or office numbers with area
codes].
Sincerely,
[Your
Name]
[Account
Number]
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