Welcome

Welcome to my blog http://www.skegley.blogspot.com/ . CAVEAT LECTOR- Let the reader beware. This is a Christian Conservative blog. It is not meant to offend anyone. Please feel free to ignore this blog, but also feel free to browse and comment on my posts! You may also scroll down to respond to any post.

For Christian American readers of this blog:


I wish to incite all Christians to rise up and take back the United States of America with all of God's manifold blessings. We want the free allowance of the Bible and prayers allowed again in schools, halls of justice, and all governing bodies. We don't seek a theocracy until Jesus returns to earth because all men are weak and power corrupts the very best of them.
We want to be a kinder and gentler people without slavery or condescension to any.

The world seems to be in a time of discontent among the populace. Christians should not fear. God is Love, shown best through Jesus Christ. God is still in control. All Glory to our Creator and to our God!


A favorite quote from my good friend, Jack Plymale, which I appreciate:

"Wars are planned by old men,in council rooms apart. They plan for greater armament, they map the battle chart, but: where sightless eyes stare out, beyond life's vanished joys, I've noticed,somehow, all the dead and mamed are hardly more than boys(Grantland Rice per our mutual friend, Sarah Rapp)."

Thanks Jack!

I must admit that I do not check authenticity of my posts. If anyone can tell me of a non-biased arbitrator, I will attempt to do so more regularly. I know of no such arbitrator for the internet.











Sunday, July 20, 2008

Non-existent customer service and the telephone

I am a 75 year old.

In the "good old days" one could pick up the telephone and call a company and get an operator. The operator knew how to get to the right live person. Today- Nevva hoppen, GI!

You get an "improved" system of electronics.

If you make it through the maze and reach a live person of the organization, you get infinitely more wisdom than the electronics provide. If you get to a real person in less than thirty minutes, you have reached one of the "better" systems.

Yuppie- young up and coming managers with high salaries- don't want to be bothered with customers having problems. That could mean dealing with grumpy old men like me.

In my day, customers were the most important part of any business. A tire maker's aim should be to make profits, not tires, although better tires and better management will make more profits. The point being that business won't last with dissatisfied customers for very long. There is a basic law that the good outlast the bad. To me, bad customer service is the worst "yuppie management" has done to America.

I guess there is a basic misunderstanding between the generations. Give me the "Uppies" - up and comers with reasonable salaries and the incentive to get better- of old, versus the "Yuppies of today.

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