I am a 75 year old.
In the "good old days" one could pick up the telephone and call a company and get an operator. The operator knew how to get to the right live person. Today- Nevva hoppen, GI!
You get an "improved" system of electronics.
If you make it through the maze and reach a live person of the organization, you get infinitely more wisdom than the electronics provide. If you get to a real person in less than thirty minutes, you have reached one of the "better" systems.
Yuppie- young up and coming managers with high salaries- don't want to be bothered with customers having problems. That could mean dealing with grumpy old men like me.
In my day, customers were the most important part of any business. A tire maker's aim should be to make profits, not tires, although better tires and better management will make more profits. The point being that business won't last with dissatisfied customers for very long. There is a basic law that the good outlast the bad. To me, bad customer service is the worst "yuppie management" has done to America.
I guess there is a basic misunderstanding between the generations. Give me the "Uppies" - up and comers with reasonable salaries and the incentive to get better- of old, versus the "Yuppies of today.
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