This is valuable. I am so disatisfied with most all customer service today. The yuppies wghio have replaced us old dogs of industry and marketing seem to forget about customer seervice in the intwerest of less expensive 'phone systems'. Give me an operator(s) to get to the right person in reasonable time. Our entrepreneur benefactor, W.C. Denison knew that so well.
Sam Kegley
Subj: FW: 800-number information
I'll pass this along, however, personally I have been getting US reps for a long time so perhaps US companies are getting the message,
This is good to know----I have struggled to understand people----don't want to ever be rude but----GEEZ I want to have a decent phone conversation!!!!
Sounds like a pretty good idea to me.
800-number information
Any time you call an 800 number (for a credit card, banking, charter
communications, health and other insurance, computer help desk, etc)
and you find that you're talking to a foreign customer service
representative (perhaps in India, Philippines, etc), please consider doing the following:
After you connect and you realize that the customer service
representative is not from the USA (you can always ask if you are not
sure about the accent), please, very politely (this is not about
trashing other cultures) say, "I'd like to speak to a customer service
representative in the United States of America."
The rep might suggest talking to his/her manager, but, again, politely
say, "Thank you, but I'd like to speak to a customer service
representative in the USA." YOU WILL BE IMMEDIATELY CONNECTED TO A REP
IN THE USA. That's the rule and the LAW..
It takes less than one minute to have your call re-directed to the USA.
Tonight when I got redirected to a USA rep, I asked again to make sure
- and yes, she was from Fort Lauderdale.
Imagine what would happen if every US citizen insisted on talking to
only US phone reps from this day on.
Imagine how that would ultimately impact the number of US jobs that
would need to be created ASAP..
If I tell 10 people to consider this and you tell 10 people to
consider doing this - see what I mean...it becomes an exercise in
viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to
be abrupt or rude to a foreign phone rep. You may even get correct
answers, good advice, and solutions to your problem - in real English.
If you agree, please tell 10 people you know, and ask them to tell 10
people they know....etc...etc
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