I'm not advocating any "stance" by sending this along. But I have ran into the problem of not being able to understand the phone answerers.
Wonder about the companies that pay for this "service' but who seem to have no concept of the final quality of the service.
Those are the first ones that need to be replaced. Unless of course you think that quality of products or services is no longer a viable concept?
Subject: Fwd:Dialing 800 NumbersI thought this was a great idea and so I'm sending this along. If
you think it's a good idea too, please pass it along to your
friends. If our government can't figure out how to create jobs
here; well then it's time to show them how it's done. Bring jobs
back to the USA.!USA - PLEASE DO NOT DELETE BEFORE READING !The gas company serving my area brought their call center back to Phoenix from India last year after numerous customer complaints. What a difference now when you call them...and it created 300 jobs. I know this works because they were so bad that when India answered I wouldn't even deal with them. I'd simply ask to be transferred to a rep. in the U.S. and they would comply.Now that I know it is the LAW - I will do it for sure.Any time you call an 800 number (for a credit card, banking,
Verizon, health and other insurance, computer help desk, etc.) and
you find that you're talking to a foreign customer service
representative (perhaps in India, Philippines, etc), please
consider doing the following.After you connect and you realize that the customer service
representative is not from the USA (you can always ask if you are not sure about the accent),
please, very politely, say, "I'd like to speak to a customer service representative in the United States".The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA."YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA. That's the
rule and the LAW.It takes less than one minute to have your call re-directed to the USA .Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale.
Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day forward? Imagine how that would ultimately impact the number of US jobs that would need to be created.If I tell 10 people to consider doing this and you tell 10 people to consider doing this - see what I mean... it becomes an exercise in Viral Marketing 101!Remember: The goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You may even get correct answers, good advice, and solutions to your problems.
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