Free Speech
Concerning Telephone Usage
And
Customer Service
By
Sam Kat aka Sam
Kegley
This is a RANT!
Telephone
usage has to have greatly expanded all over this world during the last fifty
years.
My
greatest American President is Ronald Reagan, but I must disagree with his
moves to dismantle the giant Bell Telephone conglomerate. Their expertise was much too watered down in
the process of their dismantelling.
Service
has deteriorated and the cell phone usage is useful but many times less accessible.
The
Bell Telephone Labs could have served us all so much better IMHO (In MY Honest
Opinion_- old internet jargon)!
White
Page and Yellow Page Directories are rare except for the internet and those
‘services’ all want to charge, not just once, but forever!
Timeliness
is even more urgent in today’s world, but calling and getting a “Telephone
system” answer is so disheartening. It
might not be so bad if they had a very few choices to get you to a live human
being; however, ‘hold’ is often not a short time suggestion!
Companies
believe they have saved so much without the operators whom Robert Townsend,
once the president of Avis – “We Try Harder” touted so highly in his “Up the
Organization” book. Ben Franklin had a
saying often repeated – ‘Penny wise and pound Foolish’. So apropos about my RANT here!
We elder ex-industrial people expect
better!
Customer
service for all organizations is even poorer.
We customers of any product or service expect:
Price
Delivery
Quality
Service
When
we can we go to a store and pick out our item with on the spot price and
delivery. When the quality or the
service deteriorates anywhere, we quit buying the [product or service from that
source, many times permanently!
My
humble advice for operations is: “If you
offer a product or service do it with INTEGRITY for your best future
existence.”
Beginning NOW
would only be wonderful . . .
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