Subject: Fwd:
Cancel your credit cards before you die..
an oldie but still good
TX TS 8-)
Subject: Fwd:
FW: Cancel your credit cards before you die..
___________________________________
Subject: FW: Cancel
your credit cards before you die..
___________________________________
Now some people are
really stupid!!!!
Be sure and cancel your
credit cards before you die.
This is so priceless,
and so, so easy to see happening, customer service being what it is today..
A lady died this past
January, and Citibank billed her for February and March for their annual service
charges on her credit card, and added late fees and interest on the monthly
charge. The balance had been $0.00 when she died, but now somewhere around
$60.00. A family member placed a call to Citibank.
Here is the exchange
:
Family Member:
'I am calling to tell you she died back in January.'
Citibank : 'The
account was never closed and the late fees and charges still apply.'
Family Member :
'Maybe, you should turn it over to collections.. '
Citibank : 'Since
it is two months past due, it already has been.'
Family Member :
So, what will they do when they find out she is dead?'
Citibank :
'Either report her account to frauds division or report her to the credit
bureau, maybe both!'
Family Member :
'Do you think God will be mad at her?'
Citibank: 'Excuse
me?'
Family Member :
'Did you just get what I was telling you - the part about her being dead?'
Citibank : 'Sir,
you'll have to speak to my supervisor'
Supervisor gets on
the phone :
Family Member :
'I'm calling to tell you, she died back in January with a $0 balance.'
Citibank : 'The
account was never closed and late fees and charges still apply.'
Family Member :
'You mean you want to collect from her estate?'
Citibank :
(Stammer) 'Are you her lawyer?'
Family Member :
'No, I'm her great nephew.' (Lawyer info was given)
Citibank:
'Could you fax us a certificate of death?'
Family Member :
'Sure.' (Fax number was given )
After they get the
fax :
Citibank : 'Our
system just isn't setup for death.. I don't know what more I can do to help.'
Family Member :
'Well, if you figure it out, great! If not, you could just keep billing her. She
won't care.'
Citibank:
'Well, the late fees and charges will still apply
(What is wrong with
these people?!?)
Family Member :
'Would you like her new billing address?'
Citibank : 'That
might help....'
Family Member :
' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'
Citibank : 'Sir, that's
a cemetery!'
Family Member :
'And what do you do with dead people on your planet???'
(Priceless!! )
You wondered why Citi Bank is going
broke and need the feds to bail them out!!
No comments:
Post a Comment