On Fri, Jan 25, 2013 at 5:08 PM, Tom and Carolyn L wrote:
> I think this is interesting. Our computer would not connect to the internet
> - we could still get our EMails, etc but it worried us so I called Microsoft
> yesterday at about 3PM and hung up at 7:30. This young man said it was all
> fixed, but when I turned it back on the same message was still there--guess
> where was, the Phillipines. I called back and got someone that I couldn't
> understand but finally figured he was someplace in Latin America. It was
> about 11PM by then and I had waited for someone to help me for about an hour
> so I hung up and called again today. Very nice lady who did help me after
> about 2 hours and she was in Costa Rico. I had to give the first young man
> in the Phillipines my credit information and he asked unusual things and
> the way things are todayI called my credit card company to ask her to let us
> know if there were any unusual charges and............she was in India.
> Wouldn't you think somebody in the United States is smart enough to take
> care of a small problem? Also I had talked to the man in the Phillipines
> about hour or two when he asked me if I knew where Mound Park was - it
> shocked me but I said yes and he said he had a friend that lived on Robinson
> Ave. Might be a facebook friend or something but as I said the way the
> world is and you can call up a map and it will show you exactly where our
> house is even to someone in the Phillipines, it makes us uneasy.
|
5:39 PM (1 minute ago)
| | ||
| ||||
attention to only two
of the four things customers are interested in 1.) Price, 2.)
Delivery, 3. Quality, and 4.) Service. You can get price and delivery
at Walmart or a desirable store, assuming you have quality. If later
quality isn't there and you seek service, just hike over to the
Phillipines or India or Brazil. The telephone takes no less than a
few hours or days to get absolutely nowhere.
Then there are the secular progressives here in America guiding our
government.
Thank heaven our God is still in control.
Sam, I really had a good laugh with this one and the one before on your experience with custom
service. Yea even our banks here in VA use people in India and other countries to do their
accounting booking keeping. When someone calls regarding their bank statement, you get
a person in India, or some other country where you cannot understand a word he/she is saying.
Very sad. Then we American's cannot get jobs!! Why, USA is giving them to all these foreigners
and we cannot understand anything they say. I know, I have problems with the two banks I use
here in Alexandria. I have to go in person so I can see who I am talking to. I never understand
them over the phone. So your customer service situation is really the God's truth in today's servicing thepublic.
Marge 1/25/13 11;00pm
No comments:
Post a Comment